Services
Website maintenance
Ongoing updates, fixes and improvements so your website stays secure and up to date.
Websites need regular care, just like anything else. We keep your site updated, secure and running smoothly, and make small improvements as your business changes — so it never quietly falls behind.
- Response
- Same working day
- Updates
- On a schedule
- Backups
- Off-server, tested
- Contact
- A phone number
Where AI sometimes fits in maintenance
If the honest reason your maintenance costs what it does is that someone spends hours every week making the same kind of small update, that's a case for automating the update rather than paying for it repeatedly. If it's security patches and uptime — which is most of what maintenance should be — that's engineering, not AI, and it doesn't need a clever tool.
It's the small things that break
Sites rarely fail dramatically. They fail quietly — a booking form that stopped sending, a certificate that expired, a plugin update that shifted a layout, or a hacked page full of spam that nobody notices for months. Maintenance is mostly about catching those early, which is a great deal less expensive than fixing them after a customer has.
Security updates, quietly applied
The platform and its components need updating to close known vulnerabilities. Left alone, an out-of-date site is the most common reason a small business gets compromised, and it's rarely a targeted attack — it's opportunistic. We apply updates on a schedule and check the site still works afterwards.
Backups you can rely on
We keep automatic backups stored away from the server, and we test a restore rather than assuming one. The failure mode is always the same: something goes wrong, the host says 'we have backups', and nobody can actually produce one.
A real person to ask
If your site breaks, you want a phone number and someone who can fix it — not a ticket number and a reply in three working days. We're a local business, so you can ring and speak to someone who can actually do something about it.
The changes you don't want to pay for
A new seasonal page, a corrected phone number, a swapped photo, a staff member's details. These are small and shouldn't need a quote each time. Send them over and we do them, so you're never stuck unable to make an edit.
What’s included
- Software and security updates
- Regular backups
- Content changes and small tweaks
- Performance checks
- Priority support
Why it matters
- Fewer surprises and breakages
- A site that always reflects your business
- More time to focus on running it
Often useful alongside this
- Website hosting if the hosting is the actual problem — we'll say so rather than selling you a plan.
- Website editor for the one-off changes that don't need a maintenance plan.
- AI for business if the manual updates are the thing eating your maintenance budget.
Common questions
- What's actually included?
- Updates, backups, uptime monitoring, security checks, minor content changes and a direct line to us. Anything bigger gets talked through first rather than added to an invoice without discussion.
- I can edit the site myself. Do I still need this?
- You might not need the content changes, but the updates, backups and security monitoring are still worth having. We can keep the plan small and focus on just those.
- How quickly do you respond?
- Same working day for something that's costing you enquiries, and we'll tell you honestly if something can wait until tomorrow.
- Can you take over an existing website?
- Yes. We'll review it first and tell you whether it's worth maintaining. Sometimes the honest answer is that a rebuild would serve you better, and we'll say so rather than keeping something going that isn't earning its cost.
Free, no-obligation
Get a free website audit and quote
Tell us about your business and we’ll come back with honest, friendly advice — including a clear quote and what we’d improve first.
Trusted by businesses across Deal, Kent and the UK